Benefits of being a National Roofing Partner
Being a national partner with Commercial Industrial Roofing means you have:
A single point of contact who knows your specifications and needs making it easier to buy roofing
Dedicated support for everything from determining your needs to leveraging your operating and capital spend through national pricing to ongoing support before, during and after the project
Access to Commercial Industrial Roofing customer service providing 24 hour response
Single Source Warranty, inclusive of workmanship and material
Access to all your project information to include past projects and warranty information at your fingertips through MyCommercialIndustrialRoofing.com
Specialized crews in offices across North America to support their needs.
With a national partner you no longer need to get multiple bids and review multiple contractors to make sure you are comparing apples to apples.
I recently received a questionnaire from a potential client. It’s a bit long but I feel like it’s an important read for anyone considering a new roof.
1) When it comes to service, do you extend any unique customer service to your clients?
We offer all of our clients our cell phone numbers so they can contact our company owner any time. We always answer the phone or get back to our customers the same day. Usually as soon as we are free.
2) Do you have any special training to your people that may result to good service & quality workmanship?
Our crews are manufacturer certified applicators. This allows our crews to install commercial roofingaccording to exact specifications. This is the key to the outstanding
longevity of our roof systems. This also allows us to offer full NDL (no-dollar-limit) Manufacturer Roofing System Warranties.( such as "Firestone, "Versico", "GAF", "Carlysle" , etc. )
3) How long have you been in the business?
We have been in business for 34 years , since 1984.
4) Considering your years of experience, have you found a better way to do things in your company?
We find that the most important thing is to hire and keep skilled roofers. Pay them top wages. We create an atmosphere where they take pride in their work & craftsmanship. We also make safety and common
sense a priority & fully expect the best quality workmanship in return. A roof is only as good as the people that install it.
5) What mistake do new people in the industry make that you don’t?
Most roofers come from a residential background with very little, if any, knowledge in commercial roofing applications.They tend to rush the product and simply glue down a sheet of single-ply membrane.
They do not follow required manufacturers specifications and thereforedo not offer a true system warranty.
This leads to a new roof that usually leaks worse than before it was installed. The roofer typically tries to fix it once or twice and quickly realize they are in over their head.Then they either go out of business or
skip town. This leaves the consumer with a very expensive problem because the new roof they paid for has to be torn off completely and installed a second time. You cannot repair a poorly
installed commercial roof. Typically about 5% of our business yearly is removing and replacing roofs installed by a bad roofer. Roughly 20% of our yearly quotes are lost to roofers who severely
underestimate jobs, leaving vital components out, trying to make a quick dollar. The industry is filled with these bad contractors. If they cannot offer a Manufacturer’s NDL Warranty stay away.
6) What does your clients say about you? What do they like about your company?
Our business is nearly 100% referral. Once we gain a customer we do not lose them. Typically they say that Commercial Industrial Roofing is by far the best roofing company they have ever used.
I once had a guy call me two weeks after installing a new roof. He owns many commercia properties, he wanted to tell me that the new roof hasn’t had one leak. I said that’s great, we wouldn’t expect it to leak at
all. He told me this is the first new roof he ever purchased that didn’t have a few leaks immediately after installation.
7)We strongly believe that it is also important to highlight fast service. How many days do you deliver compared to your competitor? Do you have
Our industry is very weather dependent. We cannot roof in rain, a chance of rain, snow, sleet, hail etc. We also cannot roof in high winds or temperatures below freezing. In order to install a good roof that will last and work, the weather has to be right. Therefore once a job is under contract we schedule a tentative date to complete the job. Then we monitor the weather and usually within a few days or a week we can
verify that we will start on a certain day. Once on the job we stay there. WE DO NOT FLOAT FROM JOB TO JOB LIKE MANY OTHER ROOFERS. We work each and every day the weather co-operates.
We recently did a re-roof that another roofer screwed up. It took the other company almost a month to complete and the roof leaked constantly. Our crew finished the job in four days and we issued a 20-year
Manufacturer’s NDL warranty. The roof is leak free and the customer is happy.
8) Mostly of our clients look for best price or best value, What makes your value better than the competition?
There are so many ways that questionable roofing companies cut corners to cut costs. They deliver the low bid and win the job. They cut corners which leads to immediate leaks and a roof that won't perform for anywhere near the length of time it should. The customer must then hire a quality company to remove and replace the new roof. This effectively more than doubles the cost of the roof.
When a customer requires quotes from Manufacturer’s Certified Applicators and has an appropriate spec they will find that our pricing is very competitive. Beyond that our value
comes in the form of years of experience, outstanding safety, constant communication, and a dedication to quality first.
We can offer fully-covered, labor and material warranties. They are not pro-rated and have no-dollar-limit. Warranties are available from 10 and up to 30 years. All warranties are fully
backed by any of the following manufacturers depending on the system that was installed: Versico, Mule-Hide, RPI. or Henry's.